What payment methods do you accept?
We accept all major payment formats. This includes PayPal, where you can choose to pay via your PayPal balance, a bank account connected to your account, or most major credit cards. We also offer payments through Stripe where you can pay via most major credit cards, debit cards, Apple Pay and Google Pay.
Am I required to create an account for my purchase?
We require that you create an account at checkout so that you can re-download your purchases later, get support, and keep track of your purchases.
Can I get a refund on an order?
If you have placed an order and our systems indicate that you have not downloaded the file, we will refund you the full amount at our full discretion.
What if I have problems downloading my files?
If you are not able to download your files immediately after your purchase, please make sure the PayPal or Stripe transaction shows as completed in your account, you may also go to your downloads page and download your file there as well.
Where is the password for my download?
The password for your file is listed when you download your file right after checkout, if you need your password again later you may go to your orders page and click on more details, your file password will be listed there.
Are there discounts or sales?
Yes! We run discounts on most US Holidays, so make sure to follow us on social platforms to grab a coupon code!
Who is KYOKU?
KYOKU is a media collective producing musical analysis, analyzing a deeper insight into the music we all listen to from the viewpoint of a producer. Focused on showing the deeper meanings behind the artist and producers of music and bringing a new perspective to the world on their thoughts about the process of making a hit, we hope to show the talent of all the people involved.
Is your website secure?
Absolutely. None of your payment information is stored on our servers (Only viewable by PayPal or Stripe). Your password and other account information is encrypted on both ends and is never visible to us or hackers. All of the information you send through your browser is also hidden from hackers via a 256bit encryption SSL certificate. We do weekly checkups on our website to check code integrity to ensure we are a safe and malware free platform.